Frequently Asked Questions

How can I order?

Simply choose the keepsake you would like to order and contact me. All orders can be placed through www.foxgrovekeepsakes.co.uk or through the Foxgrove Keepsakes’ social media platforms. Once I’ve received your order, I’ll contact you with an order number, and information for sending your clothes to me.

What condition should my clothing be in?

All clothing should be in a clean and undamaged condition, if the clothing is too damaged or stained it will be sent back at the customers cost. If you are unsure about the suitability or material of clothing please contact me before sending the items. Clothing does NOT need to be ironed; this is done by myself when creating your Keepsake.

What clothing can I use?

Fabrics that work well are Jersey, Cottons and Polycottons, so shirts, T-shirts, sleepsuits or babygrows are a great choice. Each piece of clothing will be stabilised with interfacing, to ensure a high quality finish and therefore almost any fabric can be used. Items that are not so suitable include leather, lace, sheer, loose or hand-knits, anything with a thick padding or items with layers of frills. All of which could compromise the shaping and quality of the keepsake. If you have any concerns regarding your chosen items please ask before ordering.

How do I send my clothing?

You will either need to send them over to me in the post, or drop them off if you live locally (please confirm a date & time with me beforehand). The address will be found on your order confirmation & the bottom of your invoice. For this I would highly recommend sending them in a clearly labelled, waterproof mailing bag with recorded delivery or via a courier – that requires a signature and provides tracking. Along with your fabrics you must include a note with your name, contact information, special requirements and details of a return address.

How many items of clothing are needed for blankets?

Small Blanket -18-20 first size baby items newborn - 3months, 12-15 baby items sized 3months & above, or 3-5 adult size items.

Medium Blanket - 30-35 first size baby items newborn - 3months, 18-25 baby items sized 3months & above, or 5-7 adult size items.

Large Blanket - 45-55 first size baby items newborn - 3months, 35-40 baby items sized 3months & above, or 7-9 adult size items.

Extra Large Blanket - 60-70 first size baby items newborn - 3months, 45-55 baby items sized 3months & above, or 9-12 adult size items.

If you would prefer not to have fastenings/poppers or plain squares please let me know and include extra items.

How many items of clothing do I need to send?

Keepsake Bears/Animals - 2-4 adult size items, 3-5 older child sized items, 6- 9 baby items sized 3months & above, or 8-12 first size baby items (newborn - 3months).

Cushions - 1 adult sized item for single shirt option. 2-4 adult size items ,3-5 older child sized items, 6- 9 baby items sized 3months or above, or 8-12 first size baby items (newborn - upto 3months). Please remember to send more if you prefer different clothing on each cushion patch.

Hanging Hearts - 1-2 adult sized items, 1-2 older child sized items, 2-4 baby items sized 3months or above or 3-4 first size baby items (newborn - upto 3months).

Please remember to consider the colour variation you desire, before deciding what items you send.

What happens to unused items of clothing?

Any uncut items will be returned with the completed keepsake(s), note: if you purposefully send too many items there will be an additional return postage charge. Any scraps and cut items will not be returned to you, unless specifically requested, again there will be an additional postage fee for this.

How long will it take to create my Keepsake?

Depending on how many keepsakes you require, I aim to have your keepsake(s) completed within 4 weeks of your booking date. This is subject to change depending on availability. Should any unforeseen delays occur you will be notified by email with a new time frame.

How much is Delivery?

You can choose to have your finished keepsake(s) sent via either Royal Mail First Class Recorded Service from just £4.99 or Courier Service (DPD) from £8.99, with proof of postage and tracking provided. These details will be forwarded to the customer once items have been shipped. Please see my Shipping Policy for more details.

What payments do you accept?

All items must be paid for in full before work on your keepsake(s) can commence. Payments can be made via bank transfer. Details will be provided when placing your order. Please see our payments policy for more details.

Can I wash my Keepsake?

Keepsakes are not intended or designed to be hand washed, machine washed or tumble dried. I would highly recommend against this and Foxgrove Keepsakes cannot take responsibility for the outcome of the keepsake in this circumstance. We recommend wiping with a damp cloth or lint roller.

Are they toys?

Please note that as these keepsakes are often made from delicate, well-worn clothes, they can not be CE tested and therefore come with the following: Warning: This product is not suitable for children under 14 years of age. They are not toys. They are designed as decorative display items only.

Do you offer Gift Cards?

Yes. Gift cards can be ordered in any denomination and can be used on any product order from Foxgrove Keepsakes. To order, simply contact me, or use the order via foxgrovekeepsakes.co.uk. Let me know the value of the gift card required and whether you would like the voucher emailed or sent via Royal Mail. I will then send you an invoice and once this has been paid your gift card will be sent to you.

Each gift card includes a unique code. To redeem your voucher simply quote this code in any correspondence and I will deduct this from the final amount of your order.

Gift cards have a 6 month expiry date from the date of purchase and are not refundable or redeemable for cash.

Can I cancel my order?

You can cancel your order at any time prior to production of your keepsake commencing. You can do this by contacting Foxgrove Keepsakes immediately.

You cannot cancel your order once production has commenced due to the bespoke nature of the item. And I am unable to accept returns. Please see my returns policy for full details.

Can you create something else for me?

I have another keepsake in mind. Do you create other keepsakes? Yes, I am always open to creating bespoke designs for you, however I will not copy another maker's design.